RAKOMSIS

Service Provision: We provide the application as a hosted service; access requires registration and acceptance of security policy.

Availability: We aim for 99.9% uptime and scheduled maintenance windows, with notifications given in advance.

User Responsibility: Users must keep credentials secure, use supported browsers, and report incidents promptly.

Data Ownership: Customer owns data; the platform stores it with encryption in transit and at rest.

Support: We apply tiered support levels and service response times defined in the SLA.

Data Collection: We collect personal and usage data necessary for service operation and improvement.

Data Usage: Data is used only to support service delivery, security, and product analytics.

Data Security: Data is encrypted in transit and at rest; access is restricted to authorized personnel.

Data Retention: Data is retained as specified in the retention policy and exported upon user request.

User Rights: Users may request deletion, correction, or export of their personal data.